Data Controller
Corporate Name: Joe Solutions
Personal Data We Collect
By using our website and interacting with our audiovisual production services, we may collect the following data directly (through forms):
First and last name.
Company or brand name.
Email address.
Phone / WhatsApp number.
Event information (date, type of event, technical requirements, etc.).
Additionally, automatically through cookies, we collect non-sensitive analytical data such as IP address, browser type, pages visited within the site, and length of visit.
Purpose of Data Processing
The personal data we collect at JOE SOLUTIONS has the following purposes:
Handling of requests: Manage, process, and respond to your inquiries, quotes, or requests to contract audiovisual services and equipment rental (structures, sound, lighting, video, etc.).
Commercial relationship: Execute contracts for technical services or insurance policies associated with each event.
Direct Communication: Send you confirmations, technical updates, updated quotes, and support during the planning and execution of your events.
Marketing (Optional): Send you advertising information, promotions, or updated catalogs of our services, provided you have given your explicit consent.
Website Improvement: Analyze website performance to optimize the user browsing experience.
Rights of Data Subjects (Your Rights)
In accordance with current legislation, as the subject of your personal data you have the right to:
Know, update, and rectify your personal data with the Data Controllers.
Request proof of the authorization granted for the processing of your data.
Be informed by the Controller, upon request, regarding the use that has been given to your personal data.
File complaints with the Superintendency of Industry and Commerce (SIC) for violations of the provisions of the law.
Revoke the authorization and/or request the deletion of your data when the constitutional and legal principles, rights, and guarantees are not respected during processing.
Access your personal data that has been subject to processing free of charge.
To exercise any of these rights (Access, Rectification, Cancellation, or Opposition), you can send a written communication to the email address: [Insert Support Email].
Transfer and Use of Data by Third Parties
JOE SOLUTIONS does not sell, rent, or share your personal data with third parties for commercial purposes unrelated to our operation. However, your data may be securely transferred or shared with:
Technical or logistical service providers: Essential personnel who are part of the setup of structures, sound, or lighting to fulfill your event contract.
Insurance Companies: Since we have insurance contracts to protect each event, we may transfer the minimum data required by insurers for the proper coverage of the service.
Competent authorities: When legally required by judicial or governmental order.
Use of Cookies and Tracking Technologies
We use our own and third-party cookies to analyze web traffic, personalize content, and ensure the correct functioning of the portal. You can configure your browser to refuse all or some cookies; however, this could affect the visualization or functioning of certain tools on the site (such as contact forms).
Information Security
We implement technical, administrative, and organizational security measures to protect your personal data against loss, misuse, unauthorized access, modification, or destruction. These include encrypted browsing via the HTTPS protocol.
Amendments to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time to adapt it to legislative updates or internal changes in the operation of our audiovisual production services. Any substantial change will be published in this section with the corresponding update date.